Second Hand Gear

Do you sell second hand clothes & accessories?

No. We only sell second hand hardware; boots, bindings, boards and skis.

How old is our second hand gear?

No older than five seasons. If it’s older than that it will be heavily discounted.
The gear we sell you is gear we want back as part of our second hand xchange.

What if my second hand gear doesn’t fit right?

We want the very best for our customers. We are so committed we will let you ride the gear for a day after purchase, if it’s just not right bring it in, we will talk to you about the gear and the fit. Sometimes just a little adjustment or education can help. If it is a disaster again, no problem! As long as you haven’t damaged the gear we will give you something taller, shorter, bigger, smaller, softer or stiffer to try. Don’t get stuck with gear that just isn’t right. Pay for piece of mind.

What’s your refund policy on second hand gear?

n every instance possible Snow Xchange Ltd adheres to the guidelines set out by the Ministry of Consumer Affairs.

Snow Xchange Ltd is not required to refund money for items ‘sold on behalf’.

All second-hand items are sold on an ‘as is’ basis and buyer accepts responsibility for this and will choose accordingly.

Snow Xchange acts as an agent for selling, and although we do our best to check any items for sale, any fault or claim against the item(s) must be taken up with the owner, not Snow Xchange Ltd.

Although not obligated to do so, Snow Xchange will do its best to repair or replace any item with an item similar, or a credit notes will be issued where appropriate in a timely manner.

Any failure of second-hand items is not the responsibility of Snow Xchange Ltd, or the Manufacturer. Any known faults with gear must be demonstrated to Snow Xchange under the Agreement of Sale. Demonstration of these known faults will be demonstrated to the consumer when possible upon purchase.

Ultimate responsibility for inspection of second-hand items lies with the purchaser. The purchaser must be happy with the condition of any items upon purchase.

If claim is sought, the details of the previous owner of the gear will only be given when a legitimate claim can be made.

Where do we get our second hand gear?

We have two main sources for our gear:

Switzerland: We travel to Switzerland each year and hand pick gear that is a season old from our trusty supplier. We check the cores, bases and bindings. Our gear arrives in immaculate condition. Buying from Switzerland allows us to carry a constant stock of quality used gear in a wide range of sizes, brands and styles at huge discounts that would not normally be possible.

New Zealand: We sell a lot of gear that you, our customers bring into us. If it is of a high standard it goes in our Xchange Programme. If it is of lower standard we will still sell it for you at a lower cost.

Will you buy my gear off me?

No. We only sell second hand gear on your behalf. Once it sells we take a 25% commission and pay you the remainder.

Snow Xchange

What’s your refund policy?

This refund policy is in accordance with the Consumer Guarantees Act, as advised by the Ministry of Consumer Affairs

Refunds
We do not refund if you have found that an item does not fit, does not suit, or if you have changed your mind.

Exchanges
If you have changed your mind or found an item does not fit within 7 days of your original purchase, we will exchange it for another item of the same or lesser value, or we will issue you with a credit note.

The item must be in original condition as purchased, with all labels and tags still attached. The item must not have been used or worn (apart from purposes of trying on).

Sale Items
There are no exchanges, refunds or credits on sale items

Faulty Items
If an item is faulty we must be given 2 weeks to repair or replace it. If an item cannot be repaired we will replace it with an exact item or item
of the same value.

If an item can be replaced but you cannot find anything you like we will issue with a credit note. If an item cannot be replaced a full refund will be issued. Any item purchased as a faulty item at time of sale may not be returned for repair, exchange, credit or refund.

Items that cannot be exchanged or returned due to Hygiene Regulations
Goggles, hats, helmets, socks, thermals cannot be returned or exchanged due
to hygiene regulations. Make sure you are sure about your choice and item at time or purchase.

X-Ten Academy

Do I have to be in Your Academy Programme to Train in The X-Ten Gym?

No you can train in our Grommie, Rookie or Adult classes without being a part of our academy programme. But part of the Academy Programmes involves attending X-Ten Gym coached sessions.

What is X-Ten Academy?

X-Ten Academy is X-Ten Collective’s freestyle sports training programme, which links in with our coached sessions in the X-Ten Gym.

The Academy runs Summer and Winter programmes, and runs two ways; twice a week training (which incorporates our training programmes in the Gym, and camps. For more info go to our Academy website.

X-Ten Gym

Can I use the gym if I haven’t done my intro course?

No. Legally we require you to complete our intro course before you can use our gym, (It’s only $25, and it’s heaps of fun), however, you can use the skate ramp. Even if you have experience on trampolines, or have done a course at a different facility, you’ll still need to do our course.

Book Intro Session
Do I have to be in Your Academy Programme to Train in The X-Ten Gym?

No you can train in our Grommie, Rookie or Adult classes without being a part of our academy programme. But part of the Academy Programmes involves attending X-Ten Gym coached sessions.

What does the introductory course involve?

To use our gym you need to do and intro course.
This runs for almost two hours with one of our coaches. They’ll run you through how to use all our gear safely, and then they’re there to get you kick started on our tramps, roll in and foam pit. So think of some goals you have for the season to make the most of your time with your coach.

Book Intro Session
What is X-Ten Academy?

X-Ten Academy is X-Ten Collective’s freestyle sports training programme, which links in with our coached sessions in the X-Ten Gym.

The Academy runs Summer and Winter programmes, and runs two ways; twice a week training (which incorporates our training programmes in the Gym, and camps. For more info go to our Academy website.